Teledocs AI Pty Ltd (“Teledocs AIˮ, “weˮ, “usˮ or “ourˮ) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We recognise the importance of privacy protection. You can be certain that any information we collect from you will be treatedconfidentially and used only in waysthat are fair,secure, and transparent.
Our Privacy Commitment
Teledocs AI supports and is boundby the Australian Privacy Principles. For any internal queries regardingthis Privacy Policy,please get in contact with us at info@teledocs.ai.
What Information Do We Collect?
We collect personal and sensitive information necessary for us to provide telehealth services, facilitate locum or temporarystaffing, and supportour healthcare and client network.
General Information
- Full name
- Contact details (phone, email address)
- Date of birth
- Financial data (bank details, tax file number)
- Employment and education history
- Professional registration and indemnity information
- Relevant criminal history checks
- Licences, certifications, or accreditations
- Social media handles (if relevant)
Sensitive Information
- Health status, medical history, vaccination records
- Medical assessment and consultation reports
- Disability or injury data (if applicable)
- Criminal record information
- Other sensitive data requiredby law or relevant to your role
We will only collect sensitive information with your explicit consent unless required by law.
How Do We Collect Your Information?
We may collect personal information from:
- Forms, applications, or online registrations you submit
- Communications via phone, SMS, email, or in-person
- Visiting our website, mobile apps, or digital platforms
- Recruitment or registration processes
- Background checks, reference checks, and identity verification
- Government bodies (e.g., AHPRA, Medicare) or previous employers
- Public sources (e.g., LinkedIn or professional directories)
If you start but don’t complete an online application, we may contact you using the information you've provided to offer assistance.
Use of Your Information
We use your information to:
- Deliver healthcare staffing and telehealth services
- Connect medical professionals with clinics
- Conduct recruitment, background, and credentialing checks
- Administer payroll and superannuation
- Manage placements, contracts, and communication
- Provide updates on products, services, and relevant news
- Comply with legal obligations (e.g., Fair Work, taxation)
We will not use your information for any purpose other than what a reasonable person would expect, unless you give consent.
Website Data Collection
When you visit our website, our systems may record:
- Your IP address and browser type
- Date and time of your visit
- Pages accessed and files downloaded
- Device and location data (for mobile access)
We use this data for analytics and site development. Cookies may be used to remember your preferences. You can disable cookies through your browser settings.
We do not attempt to identify individuals unless they submit data voluntarily.
Email and Marketing Communications
We may use your details to send you marketing material or service updates by email, SMS, or other channels. You may unsubscribe or opt out at any time.
With your consent, we may disclose your information to:
- Clinics or third-party employers
- Brokers or partners for relevant business opportunities
We do not sell your data to any external party.
Disclosure of Your Information
We may disclose personal information to:
- Clients or clinics looking for medical staff
- Payroll and superannuation service providers
- Government regulators and insurers
- Third-party vendors performing administrative functions
- Referees or professional associations (with consent)
- Where required by law
All disclosures are made securely and, where possible, under confidentiality agreements.
Cross-Border Disclosure
We do not transfer your data outside of Australia unless:
- You consent to the transfer
- It is in your interest and consent is impractical
- Required under a service agreement
- Reasonable steps are taken to ensure protection under the APPs
Security of Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. Security measures include:
- Secure digital platforms and firewalls
- Role-based access to sensitive data
- Secure data storage (including third-party contracts with data protection obligations)
- Staff confidentiality agreements
- Ongoing monitoring and compliance
Access, Correction & Complaints
General Information
You may request access to or correction of your personal information. To do so:
- Email us at info@teledocs.ai
- Provide proof of identity
- Be specific in your request
We aim to respond within 30 days. If we decline your request, we’ll explain why and how to escalate the matter.
Complaints
If you have concerns about your privacy, please contact us at info@teledocs.ai. All complaints will be:
- Handled seriously and confidentially
- Investigated diligently
- Responded to as soon as reasonably practicable
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
- www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
Retention & Destruction
We only retain your data as long as necessary. When no longer required, your personal information is securely destroyed or de-identified, unless required by law to retain it.
Contact Us
Teledocs AI Pty Ltd
Email:info@teledocs.ai
Website: www.teledocs.ai
